SURF Prepaid Card

Description

Enjoy fast connection, mobility and lifetime validity with SURF prepaid

With SURF prepaid card, you can benefit from a fast and mobile internet connection, a variety of recharge options and an exclusive feature which enables you to keep your card valid for a lifetime *.

In addition, Syriatel gives you SURF prepaid card for free and the data consumption cost is SYP 1.1 for each 100 KB.

* To a enjoy lifetime validity, all you have to do is to use or recharge your SURF prepaid card at least once every 90 days.

Getting started

First, you need to charge your SURF prepaid card with a minimum of SYP 95. You can enquire about the available recharge denominations by dialing *199# provided that your handset is compatible with 3G services.

  • Stamps worth SYP 31 will be added to each receipt if the paid amount is between SYP 101 and SYP 500
  • Stamps worth SYP 63 will be added to each receipt if the paid amount is between SYP 501 and SYP 3000

How to recharge

You can recharge your SURF prepaid card by:

How to inquire about your balance

To inquire about your SURF prepaid card's balance, you can

  • create an account on My Syriatel website my.syriatel.sy
  • dial the free code *100# provided that your handset is compatible with 3G services.
  • use the new SURF Modem program that you can download by: clicking here
  • use ‘أقرب إليك’ application for Android and IOS (jailbreak) users.

 

 




 SURF prepaid card life cycle

Grace period

If no charged transaction has been made for 90 days, SURF prepaid card enters a 5-day grace period during which the customer cannot navigate the internet.

The customer can reactivate the card by recharging it with any denomination. The recharged credit will be added to the balance which the customer had before the card entered the grace period.

Deactivation period

If the card has not been recharged during the grace period, it enters the deactivation period. To reactivate it, the customer has to recharge it within 90 days. The reactivation fee is SYP 50. However, if the card has not been recharged during the 90-day deactivation period, the card will be permanently terminated.

     

Note: With GPRS over 3G service, you can browse the internet and benefit from the package or the recharged balance in case you face any problem with the 3G coverage.

GPRS over 3G feature is free of charge and available to both SURF postpaid lines and SURF prepaid cards.
To find out more about GPRS over 3G, press here


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